What are the Glow-Worm Boiler Fault Codes? We have a complete list of Glow-Worm boiler error/fault codes, for every boiler.
Glow-worm is a British boiler brand with more than 75 years of experience in the heating business. Glow-worm state that they are committed to providing ‘top quality, reliability, and exceptional durability.’
Whilst reading this, you may be a little unsure about whether you agree with this claim. However, the aim of this blog is to help to identify the issues your boiler may be having, with a list of all error/fault codes with Glow-worm boilers, to help you feel a little less stressed about your boiler.
If you suspect an issue with your Glow-worm boiler, we have provided a list of their fault/error codes that could help you to identify the issue and potentially point it out to your Gas Safe Engineer.
Glow-worm has several different gas boiler ranges that encompass all different types and sizes of boilers including combi boilers, system boilers, and regular heat-only boilers.
Originally producing boilers back in 1934 at the Derwent Foundry in Derbyshire, Glow-worm, for the past 80 years state that they have been focused on offering their customers, reliable and highly efficient products.
They also claim that “it has been the drive which has led us right to the top as one of the leading heating manufacturers in the UK”.
In 2001 Glow-worm became a part of the Vaillant Group, Europe’s second-largest heating company.
Vaillant employs over 12,000 people across Europe and China, providing innovative heating, ventilation, and air-conditioning technologies to hundreds and thousands of homes all over the world.
If you’d like to find out more about Glow-worm, please feel free to explore their heritage.
In the 2020 Which? Best Buy annual survey, 7,500 boiler owners and 153 Which? Trusted Trader engineers were asked to give their options on Glow-worm boilers. They were asked to rate the boilers on;
- Reliability
- Customer Score
- Engineer Recommendation
- Build Quality
- Availability of Parts and Spares
- Ease of Fixing a Common Fault
- Easy of Servicing
Glow-worm scored an overall brand score of 57% and ranked 7th place out of 13 boiler brands. This shows that although Glow-worm boilers are found to be less reliable than other boiler brands, they are still loved by customers. A star rating of 4 out of 5 also for customer score also supports this.
You can take a deeper look into Glow-worms ratings in the table below:
Which? Best Boiler brand 2020 survey results
Overall Score | 57% |
Brand reliability rating | 3 stars |
Brand customer score rating | 4 stars |
Ease of fixing a common fault | 3 stars |
Ease of servicing | 3 stars |
Availability of parts and spares | 4 stars |
Engineer recommendation | 3 stars |
Build quality | 3 stars |
By the end of this blog, you should be able to identify the issue with your Glow-worm boiler, however, if you do feel that it’s time to purchase a new boiler, then get a new boiler quote from WarmZilla. Our online survey asks you a set of simple questions about your current boiler, and it will show you a list of boilers suitable for your heating needs. It only takes a few minutes.
There is a lot of key factors to consider when purchasing a new or replacement boiler for your home. If you are unsure of what boiler to choose, we have a few blogs that may be able to help you make the right decision:
Looking at the Trustpilot reviews for Glow-worm, they have 4.7 stars out of 5 and over 5k reviews. A whopping 96% of their reviews are above average, which also supports that their customers are happy with their boilers and their performance.
Here are only a few of the Trustpilot reviews for Glow-worm:
“Excellent service. Extremely well installed and unfailing in delivering warmth and comfort during the winter. Impressive.”
“Our new boiler is excellent, very efficient and quiet, the fitter who we have used for many years, made a prompt replacement to our old boiler and was very quick and clean.”
“Boiler replacement conducted most professionally with the minimum of fuss and all to the advised timescale. The contractor kept me fully updated at all stages.”
Despite having some great reviews and ratings, I guess you’re still reading this hoping to identify your boiler’s issues. Below we have attached all the Glow-worm boiler error and fault codes to help you find the issue and raise it with your Gas Safe Engineer.
Glow-worm Boiler Error Codes
Boiler Model | Fault Codes | Cause of Problem |
Betacom | Red LED On | Lockout – low water pressure (increase pressure to 1.5bar) and reset boiler |
Betacom | Red LED flashing | Overheat – check both overheat stats |
Betacom | Yellow LED flashing | Turn domestic hot water (DHW) control knob into temperature range and turn central heating (CH) temperature control knob into power (reset position) |
Betacom | Yellow LED on | Flame present on the burner |
Betacom | Green LED on | Green LED on |
Betacom | Green LED off | No power to boiler – Check for 230volts into the appliance, check the fuse on printed circuit board (PCB) |
Betacom4 / Ultracom3 cxi / sxi / 35 | F00 / F10 / F71 | Flow heating temperature sensor fault |
Betacom4 / Ultracom3 cxi / sxi / 35 | F01 / F11 | Return heating temperature sensor fault |
Betacom4 / Ultracom3 cxi / sxi / 35 | F20 | Overheating fault |
Betacom4 / Ultracom3 cxi / sxi / hxi / 35 / Flexicom cx / hx / sx | F9 / F22 | Low water pressure (or ignition temperature rise too slow) |
Betacom4 / Ultracom3 cxi / sxi / 35 | F26 / F77 | Fault in gas valve |
Betacom4 / Ultracom3 cxi / sxi / 35 / CI / hxi / Xtramax HE | F27 / F16 | Flame detection fault |
All Boilers | F28 / F1 / F4 | Ignition fault (flame detection) |
Betacom4 / Ultracom3 cxi / sxi / 35 | F29 | Loss of flame during operation |
Betacom4 / Ultracom3 cxi / sxi / 35 | F32 | Incorrect air pressure |
Betacom4 / Ultracom3 cxi / sxi / 35 | F49 | EBUS voltage fault |
Betacom4 / Ultracom3 cxi / sxi / 35 | F61 / F62 / F63 / F64 / F65 / F67 | Fault in the main board |
Betacom4 / Ultracom3 cxi / sxi / 35 | F68 | Fluctuation of flame signal |
Betacom4 / Ultracom3 cxi / sxi / 35 | F70 | User interface incompatible with the main board |
Betacom4 / Ultracom3 cxi / sxi / 35 | F72 / F84 | Permanent temperature difference between flow and return heating sensors |
Betacom4 / Ultracom3 cxi / sxi / 35 | F73 / F74 | Heating circuit pressure sensor fault |
Betacom4 / Ultracom3 cxi / sxi / 35 | F76 | Thermal fuse fault |
Betacom4 / Ultracom3 cxi / sxi / 35 | F83 | Thermal fuse fault |
Betacom4 / Ultracom3 cxi / sxi / 35 | F85 | Flow and Return heating sensor fault |
Betacom4/ Ultracom3 cxi / sxi / 35 | F86 | Underfloor heating contact fault |
All Boilers | ERR / F12 / F18 | User interface fault |
Betacom c | Temperature 30 flashing | Fault on central heating (CH) thermistor |
Betacom c | Temperature 40 flashing | Fault on DHW thermistor |
Betacom c | Temperature 50 flashing | Fault on outside sensor |
Betacom c | Temperature 60 flashing | Low system pressure |
Betacom c | Temperature 70 flashing | Fault on APS |
Betacom c | Temperature 80 flashing | Overheat open circuit |
Betacom c | Temperature 90 flashing | Flame or gas failure |
Compact e / s | No DHW | Check dhw microswitch / Check external controls, Please test for 230V on switch live contact |
Compact e / s | No C/H | Check dhw microswitch if dhw demand led is lit / Check external controls, Please test for 230V on switch live contact |
Compact e / s | No C/H but boiler is firing | Check divertor motor and cartridge / Check external controls, Please test for 230V on switch live contact |
Compact e / s | Boiler locks out within 10 seconds | Check pump proving switch, air pressure switch and overheat state / Check pump proving switch, air pressure switch and overheat stat |
Compact e / s | Poor burner pressure | Check burner pressure/ignition adjustment pots on PCB |
Ci Range (plus) / Si range | F2 | Fan/APS |
All Boilers | F5 | Overheat Fault |
All Boilers | F6 | Central heating flow thermistor |
All Boilers | F7 | Domestic hot water thermistor |
All Boilers | F8 | Tank thermistor fault |
sxi / si / ci (plus) range / Xtramax HE | F9 | Water pressure sensor fault (please contact GW technical department for further information) |
All boilers | F10 | Central return flow thermistor |
All boilers | F11 | Main board connection fault |
Ci (plus) / cxi / hxi / si / sxi range | F12 | Connection fault between main printed circuit board (PCB) and display PCB |
Ci (plus) / cxi / hxi / si / sxi range | F13 | Main pcb connection fault |
Ci (plus) / cxi / hxi / si / sxi range | F14 | Central heating flow temperature > 95 degrees |
Ci (plus) / cxi / si / sxi range | F15 | Gas valve stepper motor fault |
Ci (plus) / cxi / hxi / si / sxi range / Xtramax HE | F17 | Power supply is less than 170v |
Ci (plus) / cxi / hxi / si / sxi range / Xtramax HE | F19 | Central heating thermistor unplugged |
Ci (plus) / cxi / hxi / si / sxi range / Xtramax HE | F20 | Software incompatibility |
cxi / hxi / sxi range / Flexicom cx | F24 | Central heating return temperature > 90 degrees |
cxi / hxi / sxi / Xtrafast 96/120 / Xtrafast 96/120E1 | F25 / F26 / F11 | Poor circulation |
ci range | F3 | Air fault |
cxi / sxi / hxi range/ Xtramax HE | F2 / F3 | Fan |
cxi / sxi range / Flexicom cx / hx / sx / hxi / Ultracom cxi / cx / hxi / sxi / Ultrapower sxi | F3 | Fan unable to reach ignition speed |
Flexicom cx / hx / sx / hxi / Ultracom cxi / cx / hxi / sxi | F9 | Water pressure sensor fault, blocked flow filter or pump fault |
Flexicom cx / hx / sx | F11 | Flow and or return thermistor fault |
Flexicom cx / hx / sx / Ultracom cxi / cx / hxi / sxi / Xtramax HE | F13 | PCB memory or sensing fault |
Flexicom cx / hx / sx / Ultracom cxi / cx / hxi / sxi / Xtramax HE | F14 | Gas valve control defective |
Flexicom cx / hx / sx / Ultracom cxi / cx / hxi / sxi / Xtramax HE | F15 | E-bus voltage failure |
All boilers | F25 / F23 | Circulation fault |
Flexicom cx / hx / sx / Ultracom cxi / cx / hxi / sxi | F43 | Generic error |
Flexicom cx / hx / sx / Ultracom cxi / cx / hxi / sxi | F70 | Software incompatible |
Flexicom cx / hx / sx / Ultracom cxi / cx / hxi / sxi | F73 | Unable to see pump activate |
Flexicom cx / hx / sx / Ultracom cxi / cx / hxi / sxi | F77 | Condensate pump error (optional) |
hxi range | F9 | Earlier models only (please contact GW technical department for further information) |
Ultracom? 35 Store | F02 / F12 | Hot water temperature sensor fault |
Ultracom? 35 Store | F03 / F13 / F79 | Storage tank temperature sensor fault |
Ultracom? 35 Store | F81 | Overheating of hot water circuit |
All Ultracom | No display or Er | loose connection X51 |
Xtramax HE Range | F24 | Cental heating return temperature > 90 degrees |
Xtramax HE Range | F25 | Maximum temperature rise slope |
Xtramax HE Range | F26 | Maximum delta temperature |
Xtrafast 96/120 Range | F00 | No-fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F00 | No-fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F02 | Airflow fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F05 | Overheating |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F06 | Central heating thermistor/wiring fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F08 | Storage vessel thermistor/wiring fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F09 | System pressure sensor fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F10 | Fan fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F13 | Main printed circuit board (PCB) fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F14 | Central heating flow temperature > 97 degrees |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F15 | Gas mechanism fault |
Xtrafast 96/120 Range / Xtrafast 96/120E1 Range | F20 | Communication fault |
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Glow-worm Energy boiler range error codes
Fault Code | Cause of Problem |
F.00 | Flow temperature sensor |
F.10 | Flow temperature sensor short circuit |
F.12 and F.91 | Cylinder temperature sensor short circuit |
F.13 | Domestic hot water cylinder temperature sensor short circuit |
F.20 | Safety switch-off – overheating temperature reached |
F.22 | Safety switch-off – low water pressure in the boiler |
F.23 | Safety switch-off – temperature difference too great (NTC1/NTC2) |
F.24 | Safety switch-off – temperature rise too fast |
F.25 | Safety switch-off – flue gas temperature too high |
F.27 | Safety switch-off – fault in flame detection |
F.28 | Ignition unsuccessful when starting up |
F.29 | Flame loss |
F.32 | Fan frost protection function active – fan speed outside the tolerance values |
F.33 | Fan frost protection function active – air pressure switch fault |
FA9 | eBUS fault – voltage too low |
F.61 | Gas valve control system fault |
F.82 | Gas valve switch-off control fault |
F.83 | EEPROM fault – electronics defective |
F.64 | Electronics/sensor/analogue-to-digital converter fault |
F.85 | Electronics temperature too high |
F.67 | Value sent back by ASIC is incorrect (flame signal) |
F.88 | Unstable flame (analogue input), underfloor heating contact or gas valve fault |
F.70 | Invalid product code (DSN) |
F.71 | Flow/return temperature sensor |
F.72 | Deviation in the water pressure sensor/return temperature sensor |
F.73 | Water pressure sensor not connected or has short-circuited |
F.74 | Electrical problem in the water pressure sensor |
F.75 | Pressure sensor fault |
F.78 | The safety cut-out in the primary heat exchanger is defective |
F.77 | Fault: Condensate or smoke |
F.78 | Interruption to domestic hot water (DHW) outlet sensor at external controller |
F.83 | Burner temperature sensor fault |
F.84 | Flow/return temperature sensor fault |
F.85 | Temperature sensor fault |
F.87 | Electrodes fault |
F.89 | Pump fault |
Connection | No communication between the printed circuit board (PCB) and the user interface |
Glow-worm Error Codes F1, F4, F28 or F29
If you are seeing the error codes F1, F4 F28, or F29 on your boiler there’s an issue with your condensate pipe. This error appears when your pipe is frozen, which can happen during the cold months as it runs outdoors. You can fix this issue yourself if you feel confident enough, otherwise call an engineer, by thawing out the pipe which you can find out how to do with our handy guide to thawing a condensate pipe.
Glow-worm Boiler Manuals
- Glow worm 23 C
- Glow worm 24 CI
- Glow worm 18 SI
- Glow worm 24CXi
- Glow worm 30CXi
- Glow worm 38CXi
- Glow worm 30Ci
- Glow worm BBU 45/4
- Glow worm BBU 54/4
- Glow worm BBU 45/2
- Glow worm BBU 56/2
- Glow worm Betacom 24a
- Glow worm Betacom 28a
- Glow worm Betacom 24c
- Glow worm Betacom 2 24
- Glow worm Betacom 2 28
- Glow worm Betacom 3 24c-A (H-GB)
- Glow worm Betacom 3 30c-A (H-GB)
- Glow worm Betacom 4 24c-A
- Glow worm Betacom 4 30c-A
- Glow worm Black beauty
- Glow worm Capricorn gas fire front
- Glow worm Capricorn 240 boiler
- Glow worm Capricorn 246 boiler
- Glow worm Compact 100e
- Glow worm Easicom 24
- Glow worm Easicom 28
- Glow worm Easicom 3 24C
- Glow worm Easicom 3 28C
- Glow worm Energy 12S
- Glow worm Energy 15S
- Glow worm Energy 18S
- Glow worm Energy 25S
- Glow worm Energy 30S
- Glow worm Energy 25c
- Glow worm Energy 30c
- Glow worm Energy 35c
- Glow worm Energy saver 40
- Glow worm Energy saver 60
- Glow Worm Energy saver 50e
- Glow Worm Energy saver 60e
- Glow worm Energy 35 Store-A (H-GB)
- Glow worm Energy 2 30C LPG
- Glow worm Flexicom 24 CX
- Glow worm Flexicom 30 CX
- Glow worm Flexicom 35 CX
- Glow worm Flexicom 12hx
- Glow worm Flexicom 15hx
- Glow worm Flexicom 18hx
- Glow worm Flexicom 24hx
- Glow worm Flexicom 30hx
- Glow worm Flexicom 35hx
- Glow worm Flexicom 18SX
- Glow worm Flexicom 30SX
- Glow worm Galaxie 246
- Glow worm Galaxie 246N
- Glow worm Hideaway 40 B
- Glow worm Hideaway 40
- Glow worm Hideaway 50B
- Glow worm Hideaway 50
- Glow worm Hideaway 60B
- Glow worm Hideaway 60
- Glow worm Hideaway 70B
- Glow worm Hideaway 70
- Glow worm Hideaway 80B
- Glow worm Hideaway 80B FF
- Glow worm Hideaway 80
- Glow worm Hideaway 80C FF
- Glow worm Hideaway 100B
- Glow worm Hideaway 100
- Glow worm Hideaway 120B
- Glow worm Hideaway 120
- Glow worm 12hxi
- Glow worm 15hxi
- Glow worm 18hxi
- Glow worm 24hxi
- Glow worm 30hxi
- Glow worm 38hxi
- Glow worm Icon 23T
- Glow worm Icon 28T
- Glow worm Icon 40-50 ci
- Glow worm Inset BBU40
- Glow worm Inset BBU50
- Glow worm Jaguar combi 23Kw
- Glow worm Jaguar combi 28Kw
- Glow worm Micron 30FF
- Glow worm Micron 40FF
- Glow worm Micron 50FF
- Glow worm Micron 60FF
- Glow worm Micron 70FF
- Glow worm Micron 80FF
- Glow worm Micron 100FF
- Glow worm Micron 120FF
- Glow worm Space Saver 50 Mk11
- Glow worm Space Saver 30B
- Glow worm Space Saver 60B
- Glow worm Space Saver 20-30F
- Glow worm Space Saver 30-40F
- Glow worm Space Saver 40-50F
- Glow worm Space Saver 50-60F
- Glow worm Space Saver 45-60
- Glow worm Space Saver 65-75F
- Glow worm Space Saver Complheat 30
- Glow worm Space Saver Complheat 40
- Glow worm Space Saver Complheat 50
- Glow worm Space Saver KFB 30
- Glow worm Space Saver KFB 40
- Glow worm Space Saver KFB 50
- Glow worm Standalone
- Glow worm 18sxi
- Glow worm 30sxi
- Glow worm Ultimate 30C
- Glow worm Ultimate 35 C
- Glow worm Ultimate 30BF
- Glow worm Ultimate 30FF
- Glow worm Ultimate 40BF
- Glow worm Ultimate 40CF
- Glow worm Ultimate 40FF
- Glow worm Ultimate 50BF
- Glow worm Ultimate 50CF
- Glow worm Ultimate 50FF
- Glow worm Ultimate 60BF
- Glow worm Ultimate 60CF
- Glow worm Ultimate 60FF
- Glow worm Ultimate 70FF
- Glow worm Ultimate 80FF
- Glow worm Ultimate 70FF
- Glow worm Ultimate 80FF
- Glow worm Ultimate 100FF
- Glow worm Ultimate 120FF
- Glow worm Ultimate 3 30C
- Glow worm Ultimate 3 35C
- Glow worm Ultimate 3 25r-A (H-GB)
- Glow worm Ultimate 3 25s
- Glow worm Ultracom 24cx
- Glow worm Ultracom 30cx
- Glow worm Ultracom 24cxi
- Glow worm Ultracom 30cxi
- Glow worm Ultracom 38cxi
- Glow worm Ultracom 18sxi
- Glow worm Ultracom 30sxi
- Glow worm Ultracom2 24cxi
- Glow worm Ultracom2 30cxi
- Glow worm Ultracom2 35cxi
- Glow worm Ultracom2 12sxi
- Glow worm Ultracom2 18sxi
- Glow worm Ultracom2 30sxi
- Glow worm Ultrapower 100sxi
- Glow worm Ultrapower 170sxi
- Glow worm Xtrafast 96
- Glow worm Xtrafast 120
- Glow worm Xtramax