1. The customer has the right to cancel this contract within 14 days without giving any reason, providing the following conditions are met.
  2. Notice of cancellation is emailed to ask@warmzilla.co.uk or by completing an enquiry form via our contact us page before any delivery is made, or within 14 days of the order being placed
  3. Any cancellation email sent by the customer must be clear in their instruction. The following wording may be used but is not mandatory “I/ we hereby give notice of cancellation for order number (insert order number) for the supply of (items you wish to cancel) to (property address). Signed (insert your name).”
  4. The customer will lose their right to cancellation should the company complete the installation of their boiler within 14 days of the order being placed and you have requested that the company perform services within this 14-day period. In this situation, it will be deemed that the company has been asked to carry out urgent repairs or maintenance at your premises.
  5.  If the materials have been delivered, but the works have not commenced, then the customer can cancel the order and receive a partial refund, less the costs related to the delivery and collection of materials. Only the company’s appointed transporters will be used.
  6. If the materials have been delivered and the installer has been allocated within your 14-day cancellation period, the customer will be responsible for the cost of both the installers attendance and the cost of delivery and collection of materials arranged by the company.
  7. Refunds are processed through our payment provider Stripe and take between 5-10 working days to process from the time a refund is requested. All refunds will carry a 2% handling charge if you the customer cancel the installation before any works commence. This applies to all cancellations of this kind/type.