Boiler Cover FAQ’s

Boiler Cover FAQ’s Matty September 13, 2022

Boiler Cover

If it’s just boiler cover you’re after, then our Basic Plan is the best for you. This also includes an annual boiler servicing, so you can ensure you don’t void the manufacturer’s warranty and have an optimally-operating boiler. 

For cover ranging from house electrics and plumbing, our Plus or Extra plans may best suit you. 

If it’s all of the above, the Total Plan is best for you. 

Still unsure? Our dedicated customer service team is on standby to talk you through your options. 

Even if your boiler is quite new and still under the manufacturer’s warranty/guarantee, our Total Plan covers your entire heating system – flues, radiators, thermostats, pipework, the lot. Giving you total peace of mind that if anything goes wrong, you can rely on us to fix it. Unlimited callouts and no excess fees are included as part of your plan.

If you’d like a quote on a new boiler, take the WarmZilla Survey and get a fixed-price boiler quote online in 90 seconds, without giving any personal details.

Your new boiler comes with a manufacturer’s guarantee or warranty. Most manufacturers will only honour the warranty if the boiler has been annually serviced by a Gas Safe engineer.

Our ‘Service Plan’ is a great way to spread the payments for your boiler service over a year. It’s one less thing to remember to sort out! 

When you get a ‘Service Plan’ from WarmZilla, we’ll be in touch a month before your next service is due to book your boiler service.

Our comprehensive boiler cover plan, HomeSafe, also includes an annual service and a complete cover of your heating system.

Your HomeZilla plan contract lasts 12 months from the day of contract commencement. Your plan will continue on a rolling one-month contract after the initial 12-month period has expired.

The short answer is no (or may I say not yet!). WarmZilla Service Plans are only available to our customers. If you got your boiler installed with us, you’re eligible to sign up for our boiler Service Plan.

Your Service plan with WarmZilla includes the following:

  • Annual Boiler Service
  • Carbon Monoxide Test
  • Gas Safe Check
  • Email Certificate
  • Engineer Visit
  • Annual Reminder
  • Gas Safety Certificate (*Landlord plans only)

Your Total Plan includes all the bits in the basic Service Plan and these additional services;

  • Flue, any repairs or replacements including the terminal
  • Controls, including the programmer, central heating pump, motorised zone valves and thermostats
  • Radiators (repairs only), radiator valves, expansion tank, bypass valves and auto air vent valves
  • Pipework which forms your heating system

And of course the annual service, including carbon monoxide test and gas safety certificate

Simple! We’ll contact you a month before your boiler service is due. All you’ll need to do is let us know when you’d like us to carry out the service.

Unlimited callouts and no excess fees are included in your Total plan.

If you want to cancel your plan within the first 14-days after purchasing your HomeSafe Plan (AKA the cooling-off period), you’ll get a full refund of the fees you paid. 

If you decide to cancel after the cooling-off period, you’ll need to pay the remaining amount due on your contract.

Read our Terms and Conditions for more information.